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Entry Detail

Associated Response Plumbing, Heating and Home Improvements
Associated Response Plumbing, Heating and Home Improvements
13-Dec-2012 19:0:11
Business Name:
Associated Response
Contact Name:
Jenny Fraser
ASSOCIATED RESPONSE is an established Gas Safe registered company specialising in plumbing and heating.

If you have any heating or plumbing challenges - large or small - please contact us by phone or email. We will provide you with a free and honest estimate.

Reasons for using our services

We cover a 30 minute radius of Enfield, which means we are always local to you, providing a rapid and dependable response.
We have our own team of gas engineers and plumbers assuring you of same day attendance - we do not use subcontractors.
We provide a full 24 / 7 heating, plumbing and maintenance cover service.
Our expertise and customer service is approved by Enfield Council, Age Concern and the Association of Plumbing and Heating Contractors.
We carry a £10 million liability insurance.

All of our engineers are fully qualified and experienced in all types of domestic heating and plumbing. As approved installers for Baxi, Vaillant and Worcester Bosch. we can offer extended warranties for new boiler installs, eg 10 years on Baxi and 7 years on Vaillant and Worcester Bosch (selected models).

These are some of the services we offer:

Boiler Breakdown/Boiler Replacement
Replacement hobs and cookers
Landlord Gas Safety Certificates/Boiler Servicing
Installation of carbon monoxide detectors / smoke alarms
General Plumbing
Leaks/Overflows/Burst Pipes
Hot Water Problems
Immersion Heaters
Power Flushing
Kitchen and Bathroom installs (economy or high spec)

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Reviewed by ISABELLE
On 09-Mar-2018 13:0:30
Reviews:  Having the week from hell with my boiler during the cold snap, I called Associated Response and they came very quickly to sort out my boiler’s condense pipe on a second floor - I am very grateful for restoring heating and hot water to our house - massive thank you! Would not hesitate to recommend.
Subject:  Boiler
Reviewed by Sue Evans
On 09-Mar-2018 13:0:26
Reviews:  Massive Thank You , had a plumbing emergency with a radiator and very hot water !!!!! Great service , arrived quickly , resolved the problem and gave lots of advice . Highly recommended .
Reviewed by Marie Randerwalla
On 09-Mar-2018 13:0:55
Reviews:  Had a fault on my Veissman boiler and saw Hugh’s name pop up a few times on a local website. House was freezing and it’s so cold out so knew getting a plumber in at short notice might be difficult. Within an hour of me calling Hugh had been in, found the problem and resolved the issue. Friendly, reliable and good value for money I will definitely use Associated response again and highly recommend to anyone.
Subject:  Boiler fault/leak
Reviewed by Beverley
On 24-Jan-2018 14:0:24
Reviews:  Big thank you to Hugh and co for being extremely professional and efficient. Pretty good with dogs too! 10/10, highly recommend
Reviewed by Carol Gill
On 06-Jan-2018 16:0:19
Reviews:  We had a leaking bathroom tap, dropping into the downstairs. Called associated response- David kept us updated and Hugh isolated the problem so we can get the heating back on and take showers.
Subject:  Super quick and efficient
Reviewed by Stuart
On 22-Dec-2017 11:0:33
Reviews:  Unquestionably 5 stars. Experienced and efficient service. Would use Hugh again every time. Highly recommended.
Subject:  Boiler pump replacement
Reviewed by Claire
On 07-Nov-2017 16:0:44
Reviews:  Great service from Hugh and his team, had a emergency fault callout due to issue with my boiler, they came out next day and diagnosed the fault. Had the part ordered, installed and the issue fixed in no time at all. Friendly efficient, quick and very reasonable, would definately recommend!
Subject:  Boiler Repair
Reviewed by Amanda Pursand
On 28-Jul-2017 19:0:27
Reviews:  Just moved into a new home and wasn't getting any hot water. I explained the problem over the phone and rather than charging a call out fee, they knew exactly what the issue was and talked me through it over the phone. Problem sorted within 5 minutes! Would definitely use again, very helpful and professional. Thanks guys.
Subject:  Boiler breakdown
Reviewed by Leyla Daniels
On 09-Feb-2017 22:0:17
Reviews:  I needed someone reliable to look and fix my elderly parents boiler, Hugh and his team ticked all the boxes. Problem found very quickly, as my parents hadn't had hot water for a couple of weeks due to an intermittent fault on their boiler, I was very impressed with Hugh's priority to get everything back up and running as quick as possible, him and his team did just that. I wouldn't hesitate to recommend them, they are reliable, experienced and were very considerate towards my parents, they talked through everything before they did any repairs, so we didn't have any surprises, top service!. Very reasonably priced too! Thank you. And thank you David, whom was my first point of contact. Lovely to deal with you all.
Subject:  Elderly parents' boiler fault
Reviewed by Elaine Friar
On 24-Jan-2017 22:0:30
Reviews:  Just wanted to update you after my post last week regarding horrendous situation with my mum having boiler breakdown due to the rogue trader plumber previously installing it who turned out to be same guy who ripped her off by over a grand for a blocked drain. Thanks to the speedy and very helpful, friendly service of Hugh Doyle and all his team at Associated Response in Enfield, my mum had heating and hot water back in her property on Friday. Hugh made sure he jumped on to my mum's job as a matter of urgency, even though she lives in a different area, having seen the disaster that was my poor mum's boiler (corrosive product and water having leaked over all the internal parts of it over two years, caused by the flue being incorrectly fitted, a 'rookie' mistake as Hugh told me) and advised us that our best option could only be a new boiler. But with sympathy for my mother's plight he gave us discerning advice on what sort we could have, was so kind in dealing with my mum, telling her not to feel bad that this had happened, that in a way she hadn't been 'done' really that these things can sometimes go wrong, and all in all being a good egg!! From both his brother whom I spoke to first and also David in his office, helping mum with the payment terms and difficulties she might face paying this big lump sum out in one go, they were marvellous and I cannot recommend them highly enough. Thank you guys.
Subject:  Boiler installation
Reviewed by Angela Michael
On 23-Dec-2016 12:0:21
Reviews:  Thank you so much to the plumbers that quickly resolve the issue with my sink that was totally blocked.
Subject:  Blockage.
Reviewed by Charlie
On 08-Sep-2016 10:0:10
Reviews:  Friendly, reliable, responsive, experienced and considerate. I strongly recommend AR. They did a decent job replacing our shower base and replacing our boiler & even fixed our outside tap for free! Everything is in full working order. I will not hesitate in contacting them regarding any further plumbing issues..Cheers guys!
Subject:  new shower base / new boiler
Reviewed by Claire Guppy
On 21-Jul-2016 15:0:10
Reviews:  I needed a new boiler fitting for a flat I've just bought and was extremely pleased with Hugh and his team. Hugh came and assessed what work needed to be done the same day I contacted them and he managed to fit me in so the work could begin soon after. In fact the work took longer than expected (it was a big operation removing the ancient old boiler, digging up a concrete floor, relaying pipes and fitting the new boiler in a different location) but his team worked hard to get the job done. I'm extremely grateful to Hugh and his team and will be using them again and recommending them to others.
Subject:  Fitting new boiler
Reviewed by Millie
On 15-Jul-2016 15:0:52
Reviews:  Hugh and his apprentice have just fixed our boiler leak. Fantastic service, efficient and very professional. Great to see the trade being passed on too. Can't recommend this team enough as we contacted them yesterday evening and they came with the part this afternoon- great response and very reliable. Thanks again Hugh
Subject:  Boiler leak
Reviewed by Hayley
On 15-Jul-2016 11:0:29
Reviews:  Hugh has been to see me from Associated Response. Thankfully all seems to be ok. He is going to also do some testing outside make sure nothing is coming from there as an extra precaution. Lovely man. Really genuinely concerned and stressed to me that this wasn't a wasted call. Was here in 40 minutes too so amazing response. Thank you Tina for your quick action on this. I'm sure Hugh will give u an update also. Many thanks. Hope the rest of the day runs smoothly for you. Hugh has even left me his mobile number which he didn't have too. I really appreciate it.
Reviewed by Sue Davies
On 08-Jun-2016 10:0:40
Reviews:  Excellent service from Associated Response.I phoned them in the morning & they came round to do Gas Safe check at my home within 2 hours. Very efficient & professional company. I was very pleased with everything.
Subject:  Gas Safe check certificate
Reviewed by Jo
On 12-May-2016 13:0:45
Reviews:   Very good service. Fast, knowledgable, reliable and friendly. Would not hesitate to recommend.
Subject:  Boiler installation
Reviewed by Claire
On 18-Apr-2016 14:0:11
Reviews:  Very pleased with the fast, friendly and efficient service. Hughie arrived promptly and I received a written quote within minutes, the work was carried out by two very friendly young lads, closely overseen by Hughie and the price was exactly as quoted. Would recommend to friends and family.
Subject:  Boiler Repair
Reviewed by Rashmi
On 10-Feb-2016 11:0:24
Reviews:  Cannot recommend them enough. Very professional, always on time and a friendly caring business.
Subject:  Highly recommended
Reviewed by Caroline Robbins
On 24-Jun-2015 15:0:27
Reviews:  We have used Associated Response since they started for Gas Safety checks and boiler work on all our properties. They are a professional, polite and caring business and we have always received first class service. Would recommend.
Subject:  Gas checks & boilers
Reviewed by Alli
On 13-May-2015 09:0:12
Reviews:  Excellent service, spotted the problem & after ordering parts completed the job within 15minutes. Friendly, professional & reasonable priced. Highly recommend.
Reviewed by stran
On 28-Apr-2015 10:0:15
Reviews:  Absolutely fantastic service. Didn't take Hugh more than five solve the problem. Thank you ever so much. Regards Stran
Reviewed by Jane Henderson
On 03-Mar-2015 14:0:31
Reviews:  I cannot recommend Hugh and David at Associated Response highly enough. They look after all plumbing needs in our home brilliantly and always respond promptly to any phone call. I would not look any further for a plumbing service!
Subject:  Emergency call out
Reviewed by Andrew Lawrence
On 04-Nov-2014 09:0:39
Reviews:  Had a leaky bathroom pipe, which meant the potential for a night without any running water! Associated Response were able to be here within 1/2 an hour and didn't take much more than that to get everything fixed! Very professional and friendly service.
Subject:  Leaking Pipe
Reviewed by Dionne carroll
On 29-Sep-2014 12:0:36
Reviews:  I called out associated response due to a problem with my boiler , hughie was a really nice friendly guy and sorted the problem quickly and efficiently . I'm very pleased . Brilliant service and very reasonable rates
Subject:  heating
Reviewed by Joanne Beard
On 07-Aug-2014 09:0:09
Reviews:  I employed Associated Response to carry out the removal of two radiators at my house and were very pleased with them. Not only were the staff friendly and accommodating to schedule the appointment, but the work was carried out quickly and efficiently and at a reasonable cost. I would definitely recommend Associated Response to anyone looking for plumbing works at their property.
Subject:  Brilliant service
Reviewed by Rebecca Wildman
On 20-Jun-2014 09:0:08
Reviews:  Fantastic service!!!! The whole team were really helpful and the work was done to a professionally high standard. I would definitely recommend them to anyone!! I will be using them again. 5***
Subject:  New bathroom fitted
Reviewed by Karen Bayes
On 22-May-2014 08:0:40
Reviews:  Absolutely fantastic service. Hugh came round within half an hour of my phone call, to quote for a new boiler as needed it newly situated for installation of a new kitchen. Quotes for labour and boiler (3 choices) sent the same day, and following a follow up phone call from AR saying they could undertake the work the following day and would discount labour by 10%. Work was carried out today an excellent job, including chasing pipes into the wall and following my instructions on measurements without any problems. We are delighted with the end result, and thank AR for their superb job. No quibbles over the end bill either. Wouldn't hesitate to recommend. 5*
Subject:  New Boiler installation
Reviewed by Sarah
On 19-May-2014 11:0:17
Reviews:  Excellent service. From putting my distress call on LYDS (broken boiler and 17 month old twins and all the washing, washing up and bathing that goes with them!) to having a fully working boiler again took only 4 hours. Even though it was a Saturday they had someone available who came in the time slot given and repaired our very old boiler. The charge was exactly as quoted and really reasonable and there was no bumping the price up, just fixed it and that was that,. Highly recommend them!
Subject:  Fabulous service from Associated Response
Reviewed by Denise Deakin
On 11-Mar-2014 10:0:56
Reviews:  Excellent prompt plumbing service , would not hesitate to use again...would defo use associated response again !!!
Reviewed by Elisa Nelson
On 24-Feb-2014 09:0:13
Reviews:  Boiler broke Christmas Eve and AR were the only company who answered my urgent plea and were round within half an hour. After a fair few hours labour they managed to get a part for my old but well built boiler and it worked. Also arranged for a service a few days later, and very reasonably priced. Just had another desperate issue which they are working on but I've no doubt they will work their magic this time too!!!! It's good to know I can get a reliable service and someone I can trust. I have recommended AR to a few friends and they've had no complaints either!!!!
Reviewed by Geraldine
On 07-Feb-2014 14:0:19
Reviews:  A later than expected review, but better late than never! My Boiler broke down so as I had a contract with one of the big named Gas companies, I called them out. The Boiler was repaired which was great. However they cut off my Gas supply as the Flue was faulty - and this is one of the jobs they do not do! Just what you need on the morning of the last day of term, before the Children break up for Christmas! Panic stricken at the thought of no hot water or heating, I logged onto 'Love your doorstep' which led me to 'Associated Response'. Hugh and his boys were definitly my Knights in shining Armour that day, and had the job done within an hour and my Gas supply restored. I would have no hesitation in recommending them and would certainly call on them again. Top marks!
Subject:  Faulty Flu
Reviewed by David
On 07-Feb-2014 14:0:03
Reviews:  Met Hugh and his team by accident, quite literally! Happened outside my home and seeing their vans asked for a quote. Their perhaps bad luck was my good fortune, could have been fated. Was impressed by the whole process and their ability to start at short notice. Not just fair on price, but very professional. Work done by Michael and Phil who were thorough and convivial. Very helpful and sorted out issues with care and patience. Really pleased with standard of work and assurance given.
Subject:  Boiler replacement
Reviewed by Glenn
On 13-Jan-2014 09:0:58
Reviews:  It took me a while to get round to this, but I see from the other reviews that Hugh and the team at Associated Response have been keeping up the excellent work for everyone else too. Came out in the evening at very short notice, made good, sorted the repair next day, explained the fault clearly, gave good tips for maintenance, and excellent value for money. Faultless repair and best customer service I've ever had with a plumber. Like everyone else here, I highly recommend.
Reviewed by Kate Smith
On 05-Dec-2013 10:0:22
Reviews:  Fantastic service. Answered my call immediately and attended our faulty boiler within minutes. Replacement boiler fitted by the time I got home from work the same day. Recommend wholeheartedly.
Reviewed by Lynn Ford
On 12-Aug-2013 21:0:24
Reviews:  Service is excellent, value for money. Sorted out my plumbing and water pipe knocking problems. Would recommend and use again. Thank you :)
Subject:  Excellent!
Reviewed by Tricia Levene
On 04-Aug-2013 21:0:58
Reviews:  I was totally satisfied with Hugh and his team. Their service was prompt, efficient, and friendly. Thank you for speedy installation of boiler.
Subject:  New Boiler
Reviewed by Corina
On 01-Aug-2013 06:0:38
Reviews:  Rang Hugh about an urgent drain blockage in flats at 6am. Though I couldn't use him as I have to go through my management company, he was so helpful with advice and calmed my stress immediately.
Subject:  Drain blockage
Reviewed by Linda Stranks
On 14-Jun-2013 15:0:53
Reviews:  Thank you to Huw and the team at Associated response for saving my leaking ceilings TWICE in 4 weeks! very prompt and friendly service both times, and a pleasure to deal with. Thank you!!
Subject:  leaking ceiling
Reviewed by Susan Kirkland
On 20-May-2013 18:0:22
Reviews:  Can't praise them highly enough. Excellent and competent service and we will use again with confidence.
Subject:  Plumbing Leak
Reviewed by Giovanna Amodeo
On 20-May-2013 14:0:42
Reviews:  Apologies forgot to insert star ratings. All 5 stars!!!!!
Subject:  Compete stars!!
Reviewed by Giovanna Amodeo
On 20-May-2013 14:0:01
Reviews:  An excellent and prompt service from Associated Response. Attended at short notice to repair our loo before a family party. Go that extra mile. Very efficient as well as being friendly and a pleasure to deal with. Highly recommend. Thank you.
Subject:  Excellent service
Reviewed by I Wilson
On 18-May-2013 12:0:14
Reviews:  Absolutely brilliant service from Associated Response today. Our boiler stopped working so I called around all my usual plumbers and no one was available to come out at short notice on a Saturday afternoon. I called Associated Response and they were so helpful. Talked us through advice on the phone which got the boiler going again, and talked us through what the problems might be so they can be sorted out at a later time. I know who I'll be using from now on. Thanks so much.
Subject:  boiler issues
Reviewed by Toni Cuschieri
On 15-May-2013 13:0:55
Reviews:  Fantastic response and service from Hugh, Richard etc! Couldn't have asked for a better group of people to advise on problems/issues re: plumbing etc. Definitely on my list of 'first to call' tradespeople now! THANKS ALL
Subject:  Problem shower!
Reviewed by Neil
On 14-Apr-2013 08:0:36
Reviews:  Highly recommend Hugh and his team. Was here very quickly. Professional, very friendly and organised. Also tidy workers ! Difficult to find genuine people nowadays but this company certainly are!
Subject:  Leaking pipe
Reviewed by Corinne Roberts
On 12-Apr-2013 15:0:31
Reviews:  Call was answered very promptly. Work was carried out very efficiently. Everyone very friendly. Trustworthy company.
Reviewed by Emma
On 12-Apr-2013 13:0:38
Reviews:  Forgot to add my ratings!
Subject:  Boilers etc
Reviewed by Emma
On 12-Apr-2013 13:0:38
Reviews:  Fantastic! Hugh and his team have put in a new boiler with only a day's notice, helped me to fix my roof and sorted my overflow all in just 2 weeks. I am now confident that I have someone I know I can trust to help me with all those household repairs. Thank you!
Subject:  Boilers etc
Reviewed by Julia
On 27-Mar-2013 12:0:37
Reviews:  Polite, responsive, on time, knowledgable and tidied up when finished. Hassle-free service! I feel quite relieved that I now know who to call for all my plumbing needs. Wouldn't have found them without LYDS so big thumbs up to both.
Subject:  Recommended!
Reviewed by Paul Johnson
On 06-Mar-2013 17:0:55
Reviews:  We have been ripped off by plummers a couple of times in the past and since then I go into a panic at the thought of getting one in. I have got to say that this is now one thing less that I have to worry about since Hugh and his team were recomended to us.They took care of some work for us last summer and recently installed a new boiler which is running a treat. They care about doing the best they can for the punter which is a rare thing these days. Professional,reasonable, honest and polite are a few words which come to mind. I totally recommend them.
Subject:  Piece Of Mind
Reviewed by Paul Johnson
On 06-Mar-2013 17:0:15
Reviews:  We have been ripped off by plummers a couple of times in the past and since then I go into a panic at the thought of getting one in. I have got to say that this is now one thing less that I have to worry about since Hugh and his team were recomended to us.They took care of some work for us last summer and recently installed a new boiler which is running a treat. They care about doing the best they can for the punter which is a rare thing these days. Professional,reasonable, honest and polite are a few words which come to mind. I totally recommend them.
Subject:  Piece Of Mind
Reviewed by Paul Johnson
On 06-Mar-2013 17:0:12
Reviews:  We have been ripped off by plummers a couple of times in the past and since then I go into a panic at the thought of getting one in. I have got to say that this is now one thing less that I have to worry about since Hugh and his team were recomended to us.They took care of some work for us last summer and recently installed a new boiler which is running a treat. They care about doing the best they can for the punter which is a rare thing these days. Professional,reasonable, honest and polite are a few words which come to mind. I totally recommend them.
Subject:  Piece Of Mind
Reviewed by simon cohen
On 01-Mar-2013 13:0:22
Reviews:  Excellent company, highly recommend them. Knowledgeable, friendly and trustworthy guys with Hugh at the helm. An absolute pleasure and what a find, after the cowboys I've previously had.
Subject:  boiler repairs
Reviewed by Jo Hadley
On 22-Feb-2013 22:0:37
Reviews:  Friendly, knowledgable, efficient and excellent customer service are key traits from Hugh and the team. From the first phone call to the end of the job, the service was professional and is great to have them on my doorstep if i ever have a problem in the future. I would have no hesitation in recommending Associated Response.
Subject:  Pure excellence!
Reviewed by John Callen
On 15-Feb-2013 16:0:46
Reviews:  You really can tell a good firm by their service after installation, snagging that sort of thing... Hugh and his team cared and did very well. Recommended.
Subject:  Good service
Reviewed by Christina Stavrinides
On 07-Dec-2012 14:0:24
Reviews:  Hugh and his boys have done a series of different plumbing and gas tasks around my home over the last few weeks. They were first recommended through Love Your Doorstep and I have now recommended them on to neighbours & friends.They are honest, reliable, efficient, safe & more importantly tidy! Now you have found this team you won't use anyone else I can assure you!
Subject:  Don't choose anyone else to work on your home.
Reviewed by John
On 07-Dec-2012 11:0:44
Reviews:  Hugh and his team are a breath of fresh air. Friendliness and enthusiasm come as standard, they work quickly but they work well. Their prices are incredibly competitive and their attitude to the job is nothing short of stellar. They're also very well connected with the various other trades - Hugh has previously put me in touch with a roofer and an electrician whose standards of service have also been excellent. So glad we found Associated Response when we moved to the area - when it comes to employing tradesmen, it's all about trust and peace of mind and Hugh and his team have always instilled both in me. Brilliant.
Subject:  Unbeatable service with a personal touch
Reviewed by Julia Sondack
On 05-Dec-2012 08:0:58
Reviews:  We have known Hugh, Jenny and their team for several years now. Have always been more than happy with works they have carried out for us in our own home and thus have recommended them to a number of our own clients who have also been very impressed. Their 24hr emergency call out is just that - they will be there!They are a local business serving the local community which means they are always close by to help out and pride themselves on good reputation within our community.So, do not hesitate to call for a quote doorsteppers!
Subject:  Friendly, Reasonable & Reliable
Reviewed by Anita Naik
On 04-Dec-2012 17:0:20
Reviews:  Hugh and his team are fantastic. After various quotes from other plumbers, Hugg found us the easiest and simplest solution for a new combi boiler. Plus put us in touch with a fabulous carpenter who basically made good our fitted kitchen as soon as boiler was fitted. His team arrived on dot on 9, worked solidly, tidied up after themselves both days and aside from a new boiler it's as if they were never here. I cannot recommend them enough.
Subject:  New Boiler Fitted
Reviewed by Elsy Duncan
On 19-Nov-2012 18:0:50
Reviews:  Hugh was extremely knowledgable and presentable. A joy to do business with. He and his team installed my brilliantly efficient boiler with minimum fuss. He also followed up the installation with a phone call after a week, which was a lovely personal touch. Also came within an hour on a Sunday morning to deal with a minor pressure fault. Fantastic service. Have cancelled my extortionate British Gas HomeCare with no regrets.
Subject:  Quick Response when you need it most!
Reviewed by Martina McKeough
On 04-Nov-2012 13:0:37
Reviews:  Excellent company. Called them out on a Sunday and they were here within an hour. The advice and service that I got was amazing. Clearly a company that cares about their customers which believe me I very rarely say when it comes to boiler repair firms. Highly recommend.
Subject:  Excellent Service