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Love Your DoorStep Limited Terms and Conditions

1. Introduction

The purpose of this website is to enable a visitor to obtain information about local events, services and news via our our Love Your DoorStep website & social media platforms.  The following terms and conditions relating to the use of the site are intended to reflect this on a common sense basis. All visitors to this site agree to be bound by these conditions and by any subsequent variation or amendment to them..

2. Copyright and Intellectual Property

Love Your DoorStep is a trade mark owned by Emma Rigby & Love Your DoorStep Ltd, a UK limited company whose registered office is 47 London Road, Enfield, En2 6RB, company registered number is ********. Save for content submitted by advertisers or made available for access via the subsidiary sites, the copyright in all written material, design, text and graphics made available upon or portrayed by this site and the subsidiary sites is owned by Love Your DoorStep Limited. Nothing contained within these conditions or elsewhere upon this site and the subsidiary sites confers or may be taken to confer any licence upon a visitor in respect of these intellectual property rights. In the event that a visitor is proved to have infringed any of these intellectual property rights, Love Your DoorStep will seek to recover all loss and damage arising therefrom together with all costs associated with such recovery.

3. Permitted Use

Love Your DoorStep Limited does not seek to control or influence the use by visitors to this site and the subsidiary sites of any material appearing upon those. In particular any subsequent contact that a visitor makes with an advertiser upon this site and the subsidiary sites, and any subsequent trading or other activity or interaction following from this, is the sole choice and responsibility of the visitor. Subject to the above, visitors to this site and the subsidiary sites must refrain from any infringement of advertisers’ copyright or of any related intellectual property rights and from any misuse of whatsoever nature of material submitted to those sites by advertisers and other contributors. In the event that Love Your DoorStep Limited suffers any loss and damage consequent upon a failure by a visitor to observe these provisions, it will seek to recover such loss and damage in full.

4. Disclaimer

Neither Love Your DoorStep Limited nor any company or individual associated with it (including but not limited to its directors, shareholders and employees  under the trading style " Love Your DoorStep ") shall be liable for any loss or damage incurred by any visitor to this site and the subsidiary sites, whether arising from access to the site contents, use of any of the material contained upon those sites, temporary or permanent unavailability of the whole or any part of those sites, or otherwise. In particular it is the exclusive responsibility of visitors to this site and the subsidiary sites to satisfy themselves in every respect as to advertisers upon those sites and the quality and nature of any goods or services provided by such advertisers.

5. Change to Site Contents

Love Your DoorStep Limited reserves the right at all times to make any change to the contents of this site and the subsidiary sites and to these terms and conditions. It is the responsibility of all visitors to this site and the subsidiary sites to ensure that they are fully aware of the most up to date version of the site contents and of these terms before entering into any commitment in reliance in whole or in part upon the site contents or these terms.

6. Submission of Material to this Site

No material may be submitted via this site or the subsidiary sites to Love Your DoorStep or to any of its advertisers on those sites or registered users, whether via their forums or otherwise, which is in any way in breach of any legislation or the legal rights of any third party, knowingly inaccurate, threatening or offensive, or calculated or likely to interfere with the proper functioning of those sites. Any breach of this provision will render the party in breach liable to indemnify Love Your DoorStep Limited against any damages, claims, costs or other liabilities that it may suffer or incur as a result (whether directly or indirectly) of such breach.

7. Governing Law and Jurisdiction

These conditions shall be governed by and construed in accordance with the law of England and Wales. Any dispute arising hereunder shall fall exclusively within the jurisdiction of the courts of England and Wales.

8. Testimonials

If you submit a testimonial to us regarding our business, then you agree that we may publish your testimonial, together with your name, business name or logo on our website and social platforms.  If you would like your testimonial removed you can email customerservice@loveyourdoorstep.co.uk and will arrange this immediately 

9. Our Reviews Policy

Who Determines if a business has a great reputation?
All businesses that feature on Love Your DoorStep need to be able to prove that they are good businesses, offering great service. Every business that is featured is visited by a Love Your DoorStep team member or met at a business event or drop in session to check the quality of that business.
Of course, Love Your DoorStep can have different meanings to different people; one furniture shop, for instance, could be best for value (because you can furnish a whole flat for less than £1000) whereas another might be best for quality because all their pieces are designed and made to order from hardwood.
Ultimately, it is the Love Your DoorSteps team members choice in each area who decides whether a particular businesses gets featured on their local Love Your DoorStep website or not. We encourage and train our team to be very selective in which businesses they feature and every businesses has to be recommended by at least two local people before they are considered.

A lot of your reviews are 5 star – why is this?
The reality is that we typically work with really good local businesses who have been checked out in advance so it’s not surprising that they naturally receive many positive reviews on a regular basis.
We do have lots of reviews that are less than 5 star across the Site.

Do you only publish good reviews?
No, we publish all verified reviews on the Site providing they meet our Review criteria. This means that if a review is less than 75 characters, out of date, or deemed to be malicious or include swearing, for instance then it won’t normally be published.

How can you prove that your reviews are real?
When reviews are added directly through our website (as most reviews are) a validation process is required before a review is made ‘live’. This includes the reviewer having to click a link in an email that we send to them. Some reviews are submitted on postcards which are then keyed by hand and uploaded. All cards are saved to show proof of each review.
All reviews on the Site are ‘reviewed’ by our local teams who are trained to spot fictitious or fake reviews and remove them. If you believe a review is not real then please contact us and we will investigate and, if appropriate remove it from the site. We take the integrity of our reviews very seriously.

Some of the businesses have hundreds of reviews – How can this be possible?
Lots of businesses have been with us for a long time and we’ve been collecting reviews since 2012 so it’s not a surprise that some businesses have lots.
We also run campaigns when we actively ask the local community and encourage local people to leave reviews for their favourite local business – which they can do, of course, by submitting a review.

What happens if a business consistently gets negative feedback?
If a business consistently receives poor feedback from customers then it will be removed from Love Your DoorStep
The first time a review that is less than 3 stars is received, a conversation takes place with that business and they have the chance to ‘put right’ the problem.
We may also ask the reviewer to provide more specific information at this stage to fully understand their issue or complaint and again, where possible, we will work with the business to get things put right.

What happens if I want to write a negative review?
That’s fine – we encourage this and our integrity is very important to us.

My review isn’t shown straight away – why is this?
Not all reviews go up on the Site automatically. If your review is negative we may contact you to make sure you are real (!) and to understand more about your complaint. Once we have this further information the team gets feedback from the business member and we try and help put things right.

If the reviewer has taken legal action against the business being reviewed, then no reviews from that person about that business will be published on Love Your DoorStep website, either before, during or after legal proceedings are completed. If the business takes legal action the same conditions apply

Who decides on which reviews are published?
All valid reviews are normally published. Any reviews which appear to be not genuine, suspicious, and malicious or that include swearing would be removed immediately.
Ultimately it is the local team who ultimately controls the content on their part of the website and as such they have editorial control.
Our team do remove reviews which they believe to be “suspect” – whether that is 'suspect good' or 'suspect bad'. We take very seriously the integrity of the reviews that we show. If any reviews are flagged with us as being suspicious or not genuine, then they are investigated fully and, if there is substance to the accusation, those reviews are taken down immediately.


For any further questions regarding our Reviews Policy we would welcome your questions simply email customerservice@loveyourdoorstep.co.uk

 

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