Posted: Thursday, March 10th 2022
DEPARTMENT: Tottenham Hotspur Foundation REPORTS TO: Head of Youth Attainment, Employment & Skills HOURS PER WEEK: Full-time 35 hours per week excluding lunch hours (Option for 28 hours per week excluding lunch hours) LOCATION: Percy House, High Road, London N17 SALARY SCALE: £28,000 to £32,000 fte depending on experience (potentially more for exceptional candidate) STAFFING: At start None. Potentially: developing trainees, volunteers, and up to 2 Staff About Tottenham Hotspur Foundation (THF) Tottenham Hotspur Foundation is a registered charity and is the community arm of Premier League football club, Tottenham Hotspur. Our home is in the recently restored 18th century Percy House in Tottenham High Road and is part of the Club’s new stadium complex. Together we’re driven by a passion to contribute to making a positive difference in our neighbourhood and surrounding areas, for and with our communities. Our work is mainly in the London boroughs of Haringey, Enfield, Waltham Forest, and Barnet with a particular focus in the east of Haringey and Enfield where, compared to the west of these boroughs, there are relatively high levels of socio-economic disadvantage characterised mainly by housing insecurity, low levels of disposable income and related challenges. The area is mainly residential with neighbourhoods made up of street houses, post 1960’s low and high-rise estates and new, predominantly, flatted developments. It is home to a diverse range of communities and cultures. There is a vibrancy and a richness of talent with no shortage of ambition and enthusiasm which our work seeks to build on. The Foundation, through its unique relationship with the Club, uses the power and attraction of football to reach into our communities. This to inspire all to love the beautiful game and, of most importance, to provide opportunities that can transform the lives of those who are growing up in the areas and in circumstances high in disadvantage, especially children, young people, and their families. The Foundation does this through developing and delivering a range of projects and initiatives. It does this with the support of Spurs, through co-investment with like-minded partners from the private, not-for-profit, and public sectors; and with the involvement of the communities who the Foundation serves. This all to achieve the public benefit that accords with the Foundation’s charitable aims and objectives and as set out in its Medium-Term Strategy 2019-24 (MTS). The Goals of the MTS that are being pursued and to be achieved by 2024 are: For individuals, communities, and places with who we work – to have better health & well-being; to have a more positive brand; to have better prospects, and to be pursuing and fulfilling their potential JOB DESCRIPTION From an “offer” perspective the Foundation’s front-line delivery can be encapsulated in the following services / products / themes: • Football, team-sports & coaching - from recreational play through to friendly competition with talent spotting for those who are gifted • Fitness, exercise & health including nutrition and mental well-being • Employment support, including information, advice & guidance for those out of work and seeking work, with a particular focus on assisting local people to get employment with the club and stadium concessions • Personal Development & Character-building of secondary aged pupils, teenagers, and young adults to aspire, to engage and to succeed in their endeavours including attainment at school, further & continuing education, career ambitions and choices About how the Foundation is organised and managed From a Foundation-wide organisation structure perspective there are two departments that focus on the delivery of the Foundation’s offer. The two delivery departments, known as Programme Areas, are: • Football, Sports & Health & Well-being • Youth Attainment, Employment and Skills • The two delivery departments are responsible for quality delivery and expansion of the existing offer, as set out on page 2. The two delivery departments (Programme Areas) and the Foundation itself are supported by a corporate centre that also performs the head-quarter functions and facilitates the health and growth of the Foundation. The Community Engagement & Outreach officer will be part of the Youth Attainment, Employment and Skills programme area and will provide a Foundation-wide function that is pivotal to the Foundation’s engagement and development with, outreach to, and standing within the communities the Foundation serves. The role reports to the Foundation’s Head of Youth Attainment, Employment and Skills who reports to the Foundation’s chief executive. The Foundation works closely with the Tottenham Hotspur Football Club from whom it receives resources, access to assets, opportunities, and support services. Liaison, pooling of knowledge and co-development of initiatives applies. Overall Purpose of this Job This role is the face of the Foundation to the communities the Foundation serves, and for many it is also the “window” to the Foundation’s offer. The overall purpose of the role of the Community Engagement & Outreach officer is to reach more of our communities so that they become aware of, have access to and participate in our offer. This through marketing and promoting what we do to our communities and by engaging directly with our communities to assist us to tailor existing services and to develop new services which are meaningful, easily accessible, and not cost prohibitive to them. The post-holder will forge and sustain mutually beneficial collaborative relationships with community organisations and conduct community research too. Due to the nature of the role, there will be a requirement to support and to supervise trainees, volunteers, work experience; to manage staff; to commission, coordinate, supervise and to liaise with 3rd parties engaged in aspects of community engagement & outreach. Occasionally each month there may be a requirement to work early in the evenings. Occasionally during the year and school holiday periods there will be a requirement to work weekends. Role Responsibilities of this Job (at date of this document) Reporting to the Foundation’s Head of Youth Attainment, Employment and Skills the role of the Community Engagement & Outreach officer will be: • to support the Foundation’s management in creating a Foundation-wide strategy with related Action Plans, • that will enable the Foundation to pursue more effectively and efficiently its Medium-Term Strategy regarding the engagement with and the involvement of the communities that the Foundation serves • to be responsible for creating a framework, process and supporting toolkit for the Foundation to put into operation consistently, and to deliver effectively and efficiently its community development and engagement strategy • to act as the initial point of contact for the Foundation to establish, to pursue new, and where applicable and appropriate, to lead and to re-connect past relationships with community-based organisations • to develop and to sustain relationships with community organisations operating in the boroughs served by the Foundation prioritising those who are based in, local to, and who exist to bring benefit and opportunity to residents & students in Tottenham, Edmonton, and other areas or communities experiencing disadvantage or who are underserved in Haringey, Enfield, and Waltham Forest in particular. These relationships to enable the Foundation to market & promote the offer existing, and to develop and to deliver new services that reach more of its communities and, where applicable, to support and to facilitate the capacity building and success of the community organisations • to engage with different communities and in so doing to be informed fully by and to work with and alongside them so that they can contribute to our development and delivery of new services, and to tailor and to expand existing services so that the Foundation’s offer is more meaningful, relevant, and accessible for their needs, their benefit, their achievements • to organise and to host events and to provide opportunities that pursue and achieve the overall purpose of the role including building, sustaining, and embedding as appropriate, the relationships formed to represent the Foundation on different community forum – covering for example interest, locality, and borough(s) wide • to liaise with the Club’s Public & Community Relations team • to liaise and to coordinate with, and on occasion to commission and to supervise at request of management, 3rd parties involved in the Foundation’s community engagement, outreach, and research • to receive information from and to provide information to the Foundation managers who lead the relationships with the local, sub-regional and regional public sector bodies (e.g. the local authorities; the Mayor’s Office & the Greater London Authority; the Health sector; the Metropolitan Police), the other key voluntary-sector partners and stakeholders, and where appropriate to provide additional support. • to work closely and to collaborate with, and to support and to be kept informed by, the Foundation’s front line delivery teams and the Foundation-wide central functions in particular New Business; Equalities, Diversity, and Inclusion (E,D,I; Communications and Marketing including web presence • to ensure that the Foundation’s primary management information system (MIS) built on the Salesforce Customer Relations Management (CRM) database is up to date with accurate information concerning the community organisations and their key contacts with whom the Foundation interacts, and with the interactions that the post-holder has with community organisations and other stakeholders • to ensure that the Foundation’s Management Team receives monthly reports from MIS indicating Foundationwide interactions with community organisations for each period and rolling 18-month period and to include important insights, actions to be taken and progress against same. (NB The information extracted from the MIS and collated for reporting purposes is that populated into the MIS by the post-holder and by Foundation staff who have interacted also with community organisations) • to produce reports, to undertake data analysis, and to report on performance progress, trends, learnings, achievements etc for internal and external parties including funding bids; to contribute to research and development, and to marketing and promotion • to support the Foundation’s development of new initiatives, projects and attracting new business / sources of funding • to act as an ambassador to the Foundation and the Brand, and always to adhere to and to display in one’s conduct the policies, quality standards, and personal attributes of the Foundation and the Brand, and in so doing to comply also with all regulatory and legislative obligations and conditions for and of employment with the Foundation • Any other duties commensurate with the overall purpose of this role and its level of responsibilities PERSON SPECIFICATION - CAPABILITIES This is a key new role for the Foundation as a whole, and upon which the Foundation depends to engage successfully with its communities so that the Foundation’s offer is relevant, meaningful, accessible and attracts, grows, and sustains participation levels of those who it serves. As already stated, this role is the face of the Foundation to the communities that the Foundation serves, and for many it is also the “window” to find out more about and to access the Tottenham Hotspur Foundation. By its nature the role requires someone with excellent communication and inter-personal skills, who can relate positively and connect successfully with a diverse range of individuals and with communities many of whom may be growing up in disadvantaged or challenging circumstances and whose opportunities and ability to engage and thrive may be stifled through a combination of barriers such as a lack of disposable income or connections; quality of health or lifestyle; being the recipient of unfavourable bias, prejudice and of discrimination. The post-holder must have the credibility and character to earn the respect of and to work closely with the whole organisation, its partners, and the wide range of communities that the Foundation serves, and which make up its communities. The post-holder must be committed to and be seen to be promoting equalities and fairness in their work and in how they conduct themselves; must understand how inequalities and unfairness can manifest themselves in areas characterised by high levels of socio-economic disadvantage; must be organised and accountable with the drive for flair and efficiency; must be knowledgeable, experienced and willing to continue their learning and build on their experience; must have a keen interest in and keep up-to-date on the breadth of matters that collectively contribute to this role and its purpose within the Foundation and in so doing be able to translate policy into practice and to contribute to the development of policy and strategy. The post-holder must have empathy, enthusiasm, and passion for their work; the charitable objectives and the MTS of the Foundation, and the difference that can be made through engaging and shaping our services with and for our communities’ benefit. ESSENTIAL & IDEAL CAPABILITIES BASED ON SKILLS, COMPETENCIES, EXPERIENCE & UNDERSTANDING (IN NO PARTICULAR ORDER) A. Experienced in this remit evidenced by a successful track record either in being responsible for, or part of an organisation’s team involved in: community development, community engagement and / or community outreach ideally gained in the not-for-profit sector, in the public service or with a community-benefit or social enterprise B. Experienced in: o working in a culturally diverse work-setting o working with colleagues from or who live in the area / localities that you serve o developing services with and delivering services to a local and culturally diverse customer base including those that reside in the neighbourhoods featuring in the upper quartile of the Government’s index of multiple deprivation Ideally this experience to have been gained in London or another urban area C. Experienced in, enthused and motivated by, at least one of the front-line services that the Foundation offers to its communities (See page 2 – Football, team sports, and coaching; Fitness, exercise, health & well-being; Employment Support; Personal Development & Character-building of children & young people) D. Proven commitment to Equalities, Diversity and Inclusion that can be evidenced in your work to date E. Excellent and proven interpersonal skills to engage and to impart knowledge, to learn and to develop, and to be able to represent the Foundation internally and externally - with credibility and for lasting mutually beneficial relationships F. Experienced, competent, and comfortable working with management information systems and associated technologies including proprietary office-based systems and presentation tools G. Experienced in compiling, reporting, and presenting data and information (written, verbal and visual), so that it is understandable by, and meaningful to, different audiences and for different purposes H. Evidence of being a multi-tasker who is focussed, accountable, can work both collaboratively and independently, is able to work under pressure and to short term deadlines, and can self-review performance and progress to ensure it stays / gets back on track to achieve metrics, outcomes, and goals I. Ideally experienced in supervising and / or managing staff, commissioning 3rd parties, and overseeing performance to achieve successful delivery, impact, and outcomes J. Ideally educated to degree level OR have a professional qualification in relevant area(s) OR have relevant experience in the remit of community development, engagement, outreach and / or research spanning at least 3 years K. Ideally fluent or able to engage in conversation in a second language PERSONAL ATTRIBUTES As identified by Foundation Staff – for all Foundation Staff [October 2019] Purpose: Is committed to and has an affinity with the Foundation’s charitable purpose, the Goals it is pursuing and the communities it serves Taking Responsibility [Self]: Takes responsibility for their actions, ownership of their work and accountability for their decisions. Personal Development: Is proactive and committed to their own learning & development to stay knowledgeable and current in professional sphere(s), the sector(s) including Football (Club, PLCF and Premier League), the charitable / not-for-profit / community; and its development Including in subject matter expertise: And in so doing to share with and to contribute to the awareness and understanding of colleagues, management and throughout the Foundation as a whole Approachable: Is seen as approachable by colleagues, partners, and the wider community. Consistently displaying welcoming and friendly behaviours, listening & responding, exhibiting courtesy, and acting with care in every interaction. Respectful: Acts with Integrity at all times treating all with respect, is fair when working in collaboration, and is honest, polite, and empathetic when challenging thinking or making alternative suggestions. Professionalism: Displays professionalism and reliability through all aspects of their work and behaviours and is trusted to represent THF in different environments. Executes consistently high standards of punctuality, interaction with others, and presentation of self in-line with THF standards. Communication: Understands and consistently demonstrates appropriate and effective communication with everyone that they have contact with and can promote THF and enthuse others’ about THF’s Vision, Strategy, and our approach to pursuing, embedding, and achieving equalities, inclusivity, and fairness Teamwork: Works proactively as an individual and as part of a team, recognising and appreciating support from peers whilst actively encouraging other members of THF to develop. Flexibility: Has the flexibility to problem solve and adapt ways of working when faced with challenges. Dares to be innovative with the drive to succeed and the ability to motivate others. Equalities & Inclusivity: Keeps an open mind, promotes inclusive practice, and strives to achieve and to maintain equality and fairness in their considerations, decision-making, interactions, and actions. Delivery: Is committed to consistently deliver a participant focused product with passion and enthusiasm to engage and to inspire with a holistic 'One Foundation' approach, from which the Foundation can learn and grow Able to work under pressure while maintaining professionalism, standards, and positive attitude Able to prioritise, to work collaboratively and autonomously, to stay focused and to be accountable Planning & Preparation: Effectively & efficiently prepares to provide a THF product, and executes delivery, reflection, and administration in an organised and efficient way. APPLYING FOR THIS ROLE For further information about the Foundation: Follow link to our website - https://www.tottenhamhotspur.com/the-club/foundation/about-us/ Key Dates: Advertisement: Friday 25th February 2022 Closing Date for Applications: Midday Monday 21st March 2022 Interviews: Week commencing Monday 28th March 2022 Application If you wish to be considered for this role, please submit a Covering letter with your CV and a Supporting Statement by the closing time and date of Midday Monday 21st March 2022 Your Covering letter - should set out briefly why you are interested in and are suitable for the role of Community Engagement & Outreach with the Tottenham Hotspur Foundation Your CV – should set out your career history / employment journey to date (including paid and unpaid work) and include your current (most recent) salary / earnings Your Supporting Statement – ideally in no more than two pages - should set out clearly: • How you demonstrate the Person Specification Capabilities (including Skills, Competencies, Experience and Understanding) that we are looking for to do the work identified in the Job Description • the Personal Attributes that in your opinion are most applicable to you and how you conduct yourself Interview Selection & Offer of Employment Selection for interview will be based on our assessment of the content / quality of your application relative to what we are looking for (as set out in this job pack) and relative to others’ submission Any offer of employment with Tottenham Hotspur Foundation is conditional upon evidence of the right to work in the UK; two x satisfactory references at least one of which should be from your most recent employer or longserving client; a full Data Barring Service (DBS) check and which, where applicable, has been risk assessed and deemed suitable by the Foundation.
Job type: Full Time
Location: None
Closing date: March 21, 2022
How to apply: Please submit a Covering letter with your CV and a Supporting Statement